Creating a 5-Star Client Experience & Exceeding expectations of high need client with Bron Hansboro
Technical Disclaimer:
Please note: There were a few technical issues during the recording due to internet lag. We appreciate your understanding and assure you that the content remains insightful and valuable.
Providing a high-end, 5-star client experience isn’t just about the event day—it’s about truly listening, setting expectations, and delivering at every step.
In this episode, Bron Hansboro, also known as The Flower Guy Bron, shares how he crafts a 5-star client experience for high-touch clients. He dives into practical tips for building trust through listening, aligning with client expectations, and setting up processes to maintain service quality across different budget levels. Bron also explains the power of anticipating needs and the importance of creating a seamless experience for both clients and event partners.
Episode Highlights:
- The importance of listening to clients to understand their unique vision.
- How to adapt service offerings for different client budget levels without compromising quality.
- The role of a client concierge to elevate communication and service.
- Using presentations to wow clients and make the decision-making process smooth.
- Setting boundaries and expectations early to manage high-need clients effectively.
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